Contact Express Transfer to request a change or cancellation. Changes to the date, time, route, class or passenger numbers depend on availability and a new quote. Corrections to contact details, flight numbers, instructions or luggage within your class limits have no administration fee.

If you request a change at least 24 hours before the confirmed pickup time and we accept it, any price increase is payable and any refundable decrease is returned to your original payment method, without an administration fee. Changes requested less than 24 hours before pickup are not guaranteed: the original amount for the affected journey remains non-refundable; if the change is accepted, only additional costs are charged and a lower fare does not produce a refund. Once a change is confirmed, the revised pickup time becomes the reference, but it does not restore an amount that has already become non-refundable.

Cancel at least 24 hours before the applicable confirmed pickup time for a full refund, except for any original amount made non-refundable by a late change. After such a change, only the additional amount paid for it can be refunded if you cancel at least 24 hours before the revised pickup. Cancellations less than 24 hours before the applicable pickup time and passenger no-shows receive no refund for the affected journey. A flight delay does not move the original cancellation deadline.

If a requested change cannot be accepted, your original booking remains active unless you explicitly cancel it. Payments already made are credited once, without double charging. Each affected leg of a return booking is treated separately.