Express Transfer


Frequently Asked Questions

Have questions? We've got answers! Explore our FAQ section to find detailed information on our services, booking processes, and much more to help ensure a smooth and satisfying experience with Express Transfer.

What types of services does Express Transfer offer?

Express Transfer GmbH specializes in a range of luxury transportation services, including airport transfers, hourly rentals, hotel transfers, and private chauffeur services. Our offerings are designed to cater to various needs, whether you require a ride to a business meeting, a tour around the city, or transportation for a special event.

How can I book a service with Express Transfer?

Booking a service with us is easy and convenient. You can book through our online booking system available on our website, via our mobile app (coming soon), or by contacting our customer service team directly by phone/whatsapp or email. We recommend booking in advance to ensure availability, especially during peak travel times.

What payment methods are accepted?

We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), bank transfers, and online payment services such as PayPal. Payments are secure, and details can be provided at the time of booking.

Are your drivers licensed and insured?

Yes, all our drivers are fully licensed and insured. They undergo rigorous background checks and receive extensive training to ensure they meet our high standards of safety, professionalism, and customer service.

Can I request a specific type of vehicle?

We offer a range of vehicle classes, including Economy, Standard, Electric, First Class, Van/SUV, and Minibus options. You can specify your vehicle preference during the booking process. Availability may vary based on the timing and specifics of your request.

What is your cancellation policy?

We understand that plans can change. For most bookings, you can cancel up to 24 hours before your scheduled service without any charge. Cancellations made less than 24 hours before the scheduled time may incur a fee. Specific details and exceptions can be found in the terms and conditions provided during the booking process.

Do you offer services for special events or large groups?

Yes, we provide tailored transportation solutions for special events such as weddings, conferences, and other large gatherings. Our Van and Minibus classes are perfect for larger groups. For special events, we recommend contacting our customer service to discuss arrangements and ensure personalized attention.

How early should I book my airport transfer?

We recommend booking your airport transfer at least 24 hours in advance. This allows us to guarantee the availability of your preferred vehicle and organize a smooth transfer process, including tracking your flight status to adjust for any delays.

How do you ensure the safety and cleanliness of your vehicles?

The safety and cleanliness of our vehicles are paramount. Each vehicle undergoes thorough cleaning and sanitization before and after every trip. We adhere to strict maintenance schedules to ensure all vehicles are in excellent working condition, and we comply with all current health guidelines to provide a safe and hygienic environment.