Terms and Conditions

1. Booking and payment

a. Booking. You can book on our website, in our app, by WhatsApp, by e-mail or by accepting a written quote. Online bookings are possible up to 6 hours before pickup; for shorter notice, please write to us on WhatsApp. Your booking is confirmed when you receive our booking confirmation. If you book for someone else, you are our contracting partner; please pass the booking details and these terms on to the passenger.

b. Price. The price shown when you book is the full price for the booked ride, including VAT, tolls, parking and airport fees. Extra costs can only arise as described in section 3(e).

c. Payment. You pay online when you book, or with the payment link we send you. Approved company accounts can pay by invoice as agreed.

2. Cancellations and changes

a. Cancellation. You can cancel free of charge up to 24 hours before the confirmed pickup time. We refund the full amount for that ride to your original payment method within 2 business days; your bank may need a few more days to show it. If you cancel later, the full amount for that ride is retained. A pickup time that we adjust because your flight is delayed does not move this deadline.

b. Programmes with a written quote (several rides or days, for example during the event week 15–25 January 2027): the cancellation terms stated in the quote apply.

c. How to cancel or change. Reply to your booking confirmation, write to us on WhatsApp (+41 76 218 98 64) or, where available, use your customer account online. What counts is the time your message reaches us.

d. Corrections. Corrections that do not change the date, pickup time, route, vehicle class or number of passengers — for example contact details, the flight number for the same journey, pickup instructions or luggage within the booked limits — are free of charge.

e. Other changes depend on availability. We send you the new price. The change applies once you have accepted it, paid any difference and received our updated booking confirmation; until then your booking stays as it is, and it is only cancelled if you cancel it.

• Requested at least 24 hours before pickup: no fee. If the new price is higher, you pay only the difference; if it is lower, we refund the difference.
• Requested later: the change is not guaranteed, and the amount already paid is not refundable, even if the new price is lower or if you later cancel the changed ride. If the new price is higher, you pay only the difference.

f. After a change, the new confirmed pickup time counts for all later deadlines. Outward and return rides are treated separately. Your booking confirmation shows the pickup time with date, local time and time zone; all deadlines are calculated from it.

3. Waiting time, extra costs and no-shows

a. Airport pickups include 60 minutes of waiting from the booked pickup time. If your flight is delayed, we keep the original buffer between the scheduled landing time and the confirmed pickup time: the adjusted pickup time is the new or actual landing time plus that buffer, and the 60 minutes start from the adjusted pickup time.

b. Other pickups include 20 minutes of waiting from the confirmed pickup time. The pickup location decides which allowance applies; for return journeys each ride is counted separately.

c. Additional waiting begins only after the included time, and only if the passenger answers, asks for more time and accepts the charge of CHF 20 for each started 15 minutes (CHF 80 per hour). This applies to all pickups. Silence is not acceptance.

d. If the passenger is not there when the included waiting time ends, the chauffeur tries to reach them through every channel given in the booking. If the passenger does not appear and does not answer on any channel, the ride counts as a no-show and the full amount is retained. A separate return ride stays booked unless it is cancelled or also becomes a no-show.

e. Extra costs after the ride can only arise from route changes requested during the ride, from long stops (for example a meal or a visit) and from additional waiting under section 3(c). Short stops of 5 to 15 minutes are free of charge.

f. If a road is closed, we look for another route or wait until it reopens; if you wish, we take you to the nearest railway station instead. The detour, the waiting or ending the ride at a railway station costs you nothing extra.

4. Our service

a. Rides are carried out by Express Transfer or by carefully selected partner chauffeur companies on our behalf; Express Transfer remains your contracting partner.

b. We guarantee the booked vehicle class, not a specific model; the vehicles shown are examples ("or similar").

c. We plan every ride to be on time. We are not liable for delays caused by circumstances outside our control, such as traffic, weather or road closures.

d. Our vehicles are regularly maintained and inspected.

e. Passengers behave in a way that does not endanger the safety or comfort of the chauffeur or of other passengers. Damaging vehicles, unlawful acts and interfering with our operations are not allowed.

5. Website and app

Please use our website and app lawfully. Their content (texts, graphics, logos, images, software) belongs to Express Transfer or its suppliers and is protected by copyright. We keep the website as accurate and available as we can, but cannot guarantee that it is free of errors or interruptions.

SMS. If you tick the SMS box when booking, Express Transfer GmbH sends text messages about your booking (confirmation, chauffeur details, ride updates), up to 5 per booking. Message and data rates may apply. Reply STOP to opt out and HELP for help; support: contact@expresstransfer.ch or +41 76 218 98 64. Mobile carriers are not liable for delayed or undelivered messages. Our privacy policy applies.

6. Liability

We are liable in accordance with the law. For slight negligence we are not liable for indirect or consequential damage, as far as the law allows. This does not limit our liability for personal injury or under the Swiss Road Traffic Act.

7. Changes to these terms

We may update these terms. A new version applies only to bookings made after its publication.

8. Applicable law and jurisdiction

Swiss law applies, subject to mandatory provisions. The place of jurisdiction is Winterthur. Mandatory places of jurisdiction, in particular for consumers (articles 32 and 35 of the Swiss Civil Procedure Code), remain reserved.

9. Language

These terms are published in English and German. If the two versions differ, the English version prevails.

10. Contact

Express Transfer GmbH, Hulfteggstrasse 5, 8400 Winterthur, Switzerland
UID / VAT: CHE-236.419.159 MWST
WhatsApp and phone: +41 76 218 98 64
E-mail: contact@expresstransfer.ch